Purchasing tickets at a Hoyts box office or online:
How do I purchase tickets securely online?
Where do I collect my movie tickets?
When can I collect my tickets?
What do I need to bring with me to pick up my tickets?
How secure is my credit card and personal information?
Can I purchase tickets online to my local Hoyts cinema?
How many tickets can I purchase in one transaction?
What method of payment do you accept online?
Where can I find ticket prices?
If I don’t collect my tickets or go to the movie will I still get charged?
What age restrictions are placed on Child and Senior tickets?
Why is there an online booking fee?
Where else can I redeem my Hoyts movie vouchers or Gift Cards?
Hoyts website:
Why does the Hoyts site not work properly on my system?
Why are there no session times on your site for this weekend
How do I display the session times for my preferred cinemas?
Hoyts Insider:
What are the benefits of becoming an online Hoyts Insider member?
How do I change my details / cancel my newsletter subscription for the online Hoyts Insider?
Hoyts cinemas & movies screening at Hoyts:
Why are movies given different ratings?
Where can i find out more information about film ratings?
What is the difference between (M) and (MA15+)?
What does it mean when a movie is advertised as 'No Free Offers / No Discount Offers'?
Why does a movie not start at the advertised time?
Why is my local Hoyts not screening a film that I know has been released?
Where can I buy Hoyts Super Saver or Gift Vouchers?
Do you have special sessions for mothers and their babies?
Hoyts Return Policy:
Vouchers/Gift Cards
Other Merchandise
Food & Beverage:
What ingredients does the popcorn sold at Hoyts contain?
Corporate:
What is the difference between a Distributor and an Exhibitor?
How can I get a job at Hoyts?
Who can I contact for charity / sponsorship requests?
Purchasing tickets at a Hoyts box office or online:
How do I purchase tickets securely online?
Purchasing Hoyts movie tickets online is quick and easy. All you need is a credit card or PayPal account.
1. Select your preferred cinema, movie, day and session time..
2. Review all the details of your selection on the Buy Tickets page before you click the red ‘Buy Tickets’ button.
3. Sign-in or become a member of the Hoyts Movie Club, or you can continue with your ticket purchase as a guest.
4. Confirm that the Cinema, Movie, Date & Session time details are correct. Select the number of tickets for each ticket type that you require.
5. Enter your payment and contact details. Read and agree to the terms and conditions of online tickets sales. Review your purchase information carefully and click the ‘Purchase Now’ button.
6. Once the order for tickets has been approved, a booking confirmation page will appear and a confirmation email will be sent to the email address you supplied at Step 5. This page and email provides a complete overview of the cinema tickets and session details that have been purchased.
7. To collect your tickets you will need the credit card used to purchase the tickets. You will need this card to collect your tickets.
8. General admission seats are unreserved so please ensure you arrive in time to collect your tickets and choose a seat.
Where do I collect my movie tickets?
Collect your tickets from the cinema for which you purchased tickets. Simply go to the Hoyts Red Carpet line where you will receive priority service. Please ensure that you bring the credit card used to purchase the tickets with you. You will need this card to collect your tickets from the box office.
When can I collect my tickets?
After purchasing your tickets online you can collect your tickets at any time (even several days in advance) from the box office at the cinema you will be attending. Please ensure that you bring the credit card used to purchase the tickets with you. You will need this card to collect your tickets from the box office. General admission seats are unreserved so please ensure you arrive allowing plenty of time to collect your tickets and choose a seat.
What do I need to bring with me to pick up my tickets?
It is important that you bring the credit card that you used to purchase the tickets to the cinema. You will need this card to collect your tickets from the box office. We also recommend that you bring a copy of the purchase confirmation page or email with you to the cinema. In the event of a computer or system failure this confirmation receipt will assist cinema staff in ensuring you can still enjoy the movie!
How secure is my credit card and personal information?
Safe Technology
The Internet Ticketing website has security measures in place to protect the customer from loss, misuse and alteration to the information under our control. The secure server software, Secure Socket Layers (SSL) is among the best software available today for secure commerce transactions. When exchanging personal data such as your credit card number, your name, email address etc, this data is encrypted thus becoming incomprehensible when it is sent across the Internet.
Credit Card Protection
When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details. Be aware that improvements in technology have significantly decreased chances of Internet credit card fraud. All Internet transactions are checked via a secure payment gateway system that prevents the fraudulent or misuse of credit cards.
Note: This website is built using frames. Therefore, the secure Gold lock does not appear at the bottom of your browser, nor does the address field change the secure https:// url. You may also see a pop-up alert advising that parts of the site are not secure. This message relates to the frame containing advertising served by ninemsn. Please be assured that the site does allow secure transactions.
Can I purchase tickets online to my local Hoyts cinema?
You can purchase tickets online to all Hoyts cinemas throughout Australia.
How many tickets can I purchase in one transaction?
For General Admission seating you can purchase between 1 and 10 tickets in a single transaction. La Premiere seating is designed for two people and you can purchase either 2 or 4 tickets online. Seats are allocated on a best available basis. If you require an odd number of tickets or wish to book for more than four people you can purchase tickets by telephoning your local La Premiere cinema.
What methods of payment do you accept online?
Hoyts accepts all major credit cards including American Express, Bankcard, Diners Club, Mastercard and Visa. Hoyts also acccepts PayPal.
Where can I find ticket prices?
Movie ticket prices vary depending on the type of ticket purchased, the cinema you attend and in some cases the day you visit the cinema. The best way to find pricing details for the movie you wish to attend is to begin the “Buy Tickets” process. You will be able to see the relevant pricing details before you submit your payment details and purchase the tickets.
If I don’t collect my tickets or go to the movie will I still get charged?
Yes. Tickets are sold on a no refund or exchange basis. You agree to these terms and conditions when you purchase the tickets online. Your credit card will be charged for the full price of the ticket and booking fee.
What age restrictions are placed on Child and Senior tickets?
A child ticket is restricted for use for those aged 15 years and under. Most children also have a student card which can be used at the box office. Once patrons reach the age of 3 we charge a child ticket rate.A senior ticket is restricted for use for those aged 60 years of age and over with a Proof of age/Seniors Card.
Why is there an online booking fee?
The main benefit in purchasing tickets online is that you will receive priority service when you collect your tickets. Hoyts Red Carpet delivers a fast and easy way to collect online tickets from a busy box office environment! You are also guaranteed seats for the session and cinema of your choice. As you can appreciate, during peak season and at the release of blockbusters, sessions do sell out quite quickly across our sites.
Where else can I redeem my Hoyts movie vouchers or Gift Cards?
Hoyts movie vouchers and Gift Cards are accepted at any Australian Multiplex Cinema (AMC) as well as Hoyts box offices nationally.
AMC cinemas are located at: Stafford (QLD), Sunnybank (QLD), Redcliffe (QLD), Tweed Heads (NSW) and Frankston (VIC). Hoyts movie vouchers/gift Cards terms and conditions apply on redemption.
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Hoyts Website:
Why are there no session times on your site for this weekend?
The movie week begins on a Thursday and session times for the upcoming week are updated on the site on a Wednesday morning. Session times are unable to be made public more than a week in advance simply because there are too many variables which effect them.
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Hoyts Insider:
What are the benefits of becoming a Hoyts Insider member?
Benefits of joining the online Hoyts Movie Club include access to exclusive online competitions, access to our weekly discount movie ticket offer and you can opt-in to receive a weekly e-mail newsletter that tells you everything happening at Hoyts as well as session times for your desired Hoyts cinema. Last, but not least, members also have the ability to purchase their tickets online. JOIN NOW! it's FREE!.
How do I change my details / cancel my subscription to the Hoyts Insider?
To change your details or cancel your Hoyts Movie Club newsletter subscription, SIGN IN and go to your My Hoyts page and select the change my details or cancel newsletter options.
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Hoyts cinemas & movies screening at Hoyts:
Why do we have ratings?
Ratings are given to films to make it easier for audiences to judge which films they should watch. (example: Parents can be confident that they child will not be scared or disturbed when they watch a film rated (G) for general viewing). Here are a list of all film ratings.
Where can i find out more information about film ratings?
http://www.classification.gov.au/
What is the difference between (M) and (MA15+)?
The M (Mature) classification is an advisory category. Films and computer games with this classification are recommended for mature audiences aged 15 years and over. However, children under 15 are not legally prohibited from attending or hiring films (including videos and DVDs) or computer games with this classification. MA15+ (Mature Accompanied) classification is a legally restricted category. Material classified MA15+ deals with issues or contains depictions that require a mature perspective. Persons under 15 cannot view or hire films or computer games classified MA15+ unless in the company of a parent or adult guardian.
What does it mean when a movie is advertised as 'No Free Offers / No Discount Offers'?
Some movies will be advertised in the first weeks of release as No Free Offers Accepted, No Discount Offers Accepted or No Free or Discount Offers Accepted. During this period complimentary passes or price based discount coupons issued by Hoyts cannot be used. After several weeks of release this restriction is often removed and Free or Discount Offers can be used.
Why does a movie not start at the advertised time?
The advertised time indicates the commencement of the actual 'session' rather than the main feature. This gives cinemas the opportunity to present advertising and 'trailers' for upcoming films to keep our patrons informed of upcoming releases. It also ensures that patrons can secure their tickets, refreshments and seats before the main feature starts.
Why is my local Hoyts not screening a film that I know has been released?
Unfortunately we as exhibitors get little say in when and where we can screen certain films. The film distributors decide how "wide" they want to release each film and decide which cinemas they will allow us to screen the film at.
Where can I buy Hoyts Super Saver or Gift Vouchers?
You can purchase Hoyts Super Saver, Hoyts Gift Vouchers or La Premiere Gift Certificates at the box office of your local Hoyts cinemas or online at our secure Hoyts Store.
Do you have special sessions for mothers and their babies?
Hoyts cinemas have dedicated sessions for Mums and Bubs. Sessions are on the first Thursday of every month and the film screened is chosen by the cinema manager. For a list of dates and participating locations visit our Mums and Bubs page.
Hoyts Returns Policy:
Vouchers/Gift Cards
Prepaid movie vouchers and gift cards cannot be replaced or refunded if lost, stolen or damaged.
Prepaid movie vouchers and gift cards cannot be refunded and change will not be given irrrespective of cinema pricing.
Prepaid movie vouchers and gift cards cannot be exchanged for cash.
Other Merchandise
If a receipt is presented, Hoyts reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused. If a refund is provided it will be issued using your original payment method, unless payment was made with cash, in which case a gift card will be issued with the relevant amount.
If a receipt is not presented, Hoyts reserves the right not to offer an exchange or refund. Hoyts is not obliged to offer a refund if you change your mind.
If a receipt is presented, Hoyts may exchange products of equal value (only if stock is available at that location) if:
- the goods are the wrong size or colour;
- sew in labels are still attached;
- the product is in its original packaging, including instructions manuals and all accessories, where applicable;
- the item is unworn, unused and as sold.
Food & Beverage:
What ingredients does the popcorn sold at Hoyts contain?
Hoyts Popcorn Ingredients & Nutrition*:
Seed: raw corn
Oil: Vegetable oil and flavouring 160A
Salt: Colour 102 - tartrazine
No gluten, wheat or lactose
Energy 475kj
Protein 1.8g
Fat: total 7.1g, saturated 6.1g, cholesterol 1.0mg
Carbohydrates: total 11.2g - sugars 0.1g, sodium 310mg
*Based on 25g of popcorn [Hoyts Small Popcorn] Estimate figures. Subject to seasonal, preparation and on-site variations. Corn is grown in Australia.
Corporate:
What is the difference between a Distributor and an Exhibitor?
Film distributors in Australia often represent their studio in the US and own the rights for the films distribution. They are responsible for negotiating film rental terms with exhibitors, arranging release dates, providing prints and promoting the movie. In Australia the main distributors are Hoyts Distribution, Roadshow Distribution, Columbia Tri-Star, Twentieth Century Fox, United International Pictures and Buena Vista International. An exhibitor is a company / person that owns cinema/s and rents first release films from the distributors to screen in their theatres. Cinema exhibition represents a major source of revenue for film studios and distributors and accordingly, the success of a film at the box office is crucial to the overall return to the film studio and distributor.
How can I get a job at Hoyts?
We're always glad to hear people want to join the Hoyts team. The best way to gain employment at Hoyts is to visit the cinema you wish to work at and ask for an employment application form. The minimum age to gain employment at a Hoyts cinema in every state is 15 years old excluding South Australia (SA is 16 years old). Click HERE to visit our Careers page.
Who can I contact for charity and/or sponsorship requests?
Hoyts are pleased to contribute towards communities that seek our assistance in fund raising activities. Please email a letter to custservice@hoyts.com.au
Contact Us:
If you would like to give us feedback about a Hoyts cinema it would be best to talk with the cinema manager. If you'd like to write, you can reach us at:
Att: Customer Service
Hoyts Cinemas
GPO Box 110
Sydney NSW 2001
Australia
OR
Attn: Customer Service
Hoyts Cinemas
Level 50
680 George Street
Sydney NSW 2000
Australia
or you can e-mail your feedback about our cinemas (only) here
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